Support

We are committed to providing timely and efficient communication to address your needs. Our team strives to respond to all inquiries within 24 hours during standard business days (Monday through Friday, excluding holidays). This ensures that your questions or concerns are handled with the urgency and professionalism they deserve. Please note that messages received after business hours will be attended to promptly on the next business day. We appreciate your understanding and value your time.

It depends on where you are. For most orders, delivery typically takes 5-8 business days for the UK, the European countries, and the USA. (Please note that if the item is out of stock at our overseas warehouses, delivery may take slightly longer.) For other countries, the estimated delivery time is 8-15 business days. The above time limits apply to most cases, but there are exceptions sometimes. Please be aware of this. Delivery details will be provided in your confirmation email.

Yes, we do ship internationally. The shipping fee may vary depending on your location.Select your region and the price you see is the final settlement price including shipping.

We collaborate with all major carriers and local courier partners to ensure efficient shipping across the UK, Spain, France, Germany, Poland, Mexico, and the USA,like UPS,DHL,Royal mail,Fedex. For countries where we currently don’t have a warehouse, we primarily use 4PX or e-Post services. However, we are constantly expanding our network by adding more overseas warehouses in additional countries.

I. 30-Day No-Reason Return Policy You have 30 days from the date of delivery to return undamaged items for a full refund if there is any product quality issues.（Except in cases where the remote control is purchased separately.）   II. One-Year Quality Warranty We offer a One-year warranty on all products purchased directly from   III. Buyer-Paid Shipping Costs In the following situations, the buyer is responsible for shipping fees: 1. Returns for non-quality-related reasons. 2. Warranty claims involving cross-border returns (outside the original country of purchase). 3. Accidental returns by the buyer. 4. Returns of items found to be in working condition after inspection. 5. International shipping for returns. 6. Unauthorized returns (items not processed through the official warranty process).   IV. Disclaimer - Magcubic is not responsible for any data loss resulting from the use of its products. - We are not liable for personal items accidentally sent to Magcubic during returns. For non-quality-related returns, the buyer assumes responsibility for any loss or damage during transit. Magcubic cannot issue refunds for items that are damaged in transit due to non-quality-related issues. Above policy applies exclusively to orders placed through magcubic.com.

We are committed to providing timely and efficient communication to address your needs. Our team strives to respond to all inquiries within 24 hours during standard business days (Monday through Friday, excluding holidays). This ensures that your questions or concerns are handled with the urgency and professionalism they deserve. Please note that messages received after business hours will be attended to promptly on the next business day. We appreciate your understanding and value your time.

Go to Settings >About Device >About Device Continuously press the OK button. Navigate to Other Settings > Advanced Settings, where you can adjust brightness and clarity as needed. Important: Please avoid changing the color settings. If the color is set to black, it may be difficult to revert it.

For iOS devices, you can use the AirPin app. However, since it’s a free app, its stability can be inconsistent, and crashes may occur. Please keep this in mind before making a purchase. Alternatively, you can use the EShare app, which offers a more reliable experience but requires a paid license that the buyer must purchase if desired. For Android devices, the Miracast app is recommended. In both cases, please ensure that your phone and the projector are connected to the same Wi-Fi network when casting.

Wired Connection Method for a Windows Computer to a Projector: Connect the computer to the projector using an HDMI cable (not provided). On the projector's main interface, select the HDMI signal source. Press **Win + P** on your computer and choose "Extend" for screen projection. Wireless Screen Projection for Windows Computers: Connect both the computer and the projector to the same Wi-Fi network. Open the Miracast app on the projector. Press **Win + P** on your computer, locate the projector, and connect.

If the app isn't available in the Google Play Store, you can download it from alternative sources such as APKPure, APKMirror, or Aptoide TV. You can also find it on other major Android app stores or try downloading it directly from a web browser. Here’s a link to APKPure   In addition,the built-in app are not recommended to update or replace.