Polityka zwrotu kosztów

I. 30-Day No-Reason Return Policy

You have 30 days from the date of delivery to return undamaged items for a full refund if there is any product quality issues.（Except in cases where the remote control is purchased separately.）

**Return Conditions:**

  1. The product must be returned in its original condition, unopened, with all accessories and packaging included.
  2. Refunds cover only the cost of the product itself. Send and send back shipping fees are the responsibility of the buyer for non-quality-related returns.（In some cases, the product needs to be returned to China.）
  3. If the returned item does not meet these conditions, the return may be declined.
  4. After the 30-day period, we are unable to process returns for non-quality-related issues.

Order Cancellation

You may cancel your order within 24 hours after placing it for a full refund.

Orders are normally processed within 1-3 business days after payment confirmation.
If your cancellation request is submitted before the order has been shipped and within the cancellation period stated above, your order will be cancelled and a full refund will be issued.
Once an order has been shipped, it can no longer be cancelled. In this case, please refer to our Return & Refund Policy after you receive the package.

II. One-Year Quality Warranty

We offer a One-year warranty on all products purchased directly from **magcubic.com** for any quality-related issues.

**Warranty Process:**

  1. To initiate a claim, please provide proof of purchase (order number and date) along with the product’s serial number and clear photos or videos showing the defect.
  2. In some cases, you may need to return the defective item for inspection.
  3. If an incorrect or non-defective item is returned, the warranty on the replacement product may become invalid.

III. Buyer-Paid Shipping Costs

In the following situations, the buyer is responsible for shipping fees:

  1. Returns for non-quality-related reasons.
  2. Warranty claims involving cross-border returns (outside the original country of purchase).
  3. Accidental returns by the buyer.
  4. Returns of items found to be in working condition after inspection.
  5. International shipping for returns.
  6. Unauthorized returns (items not processed through the official warranty process).

IV. Warranty Exclusions

The following items are not covered by the warranty:

- Products without valid proof of purchase.
- Lost or stolen items.
- Products that are past their warranty period.
- Non-quality issues beyond 30 days of purchase.
- Free gifts.
- Products repaired by third parties.
- Damage caused by improper use, accidents, extreme conditions, or misuse.
- Items purchased from unauthorized resellers.

V. Disclaimer

- Magcubic is not responsible for any data loss resulting from the use of its products.
- We are not liable for personal items accidentally sent to Magcubic during returns.

For non-quality-related returns, the buyer assumes responsibility for any loss or damage during transit. Magcubic cannot issue refunds for items that are damaged in transit due to non-quality-related issues.

Above policy applies exclusively to orders placed through **magcubic.com**. 

**Note:** For purchases made through third-party platforms (e.g., Amazon, Aliexpress,temu,tiktok,etc), please contact the respective platform’s customer service, or email **support@magcubic.com** with your order number and buy Link for assistance.

Return address: 3rd Floor, Building 1, Phase II, Runfeng Zhigu, Changping Town, Dongguan City, Guangdong Province, China. Tel: 18925879618, Contact: Miss Chen